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Why Work at Voya?

About Voya

We are a different kind of company. As a Voya employee, you will have an opportunity to make a difference each and every day for a noble cause — helping Americans retire better. With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya’s vision is to be America’s Retirement Company®.

Working at Voya

We strongly believe that our success depends on our people. That is why we invest in our talent by promoting mentorship, continued learning, leadership development and team collaboration. We know that it takes different skillsets, perspectives and backgrounds to fulfill our noble purpose; and we embrace a culture of continuous improvement and diversity and inclusion to make that happen. We strive to make each and every employee feel valued and empowered to make a difference. As a part of our team, you can elevate your career with opportunities that extend beyond your immediate role — and you’ll be rewarded with a comprehensive compensation and benefits package.

This is the place where you make a difference — where we collectively make a difference.

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Continuous Improvement

“We are advancing a bottom-up approach shaped by input and ideas from our people; embracing innovation and inclusivity; sharing knowledge across the enterprise; and constantly challenging ourselves to seek ways to continuously improve the organization. Pursuing Continuous Improvement — across our organization — will enable us to achieve our vision to be America’s Retirement Company®.”

— Rodney O. Martin, Jr., Chairman and CEO, Voya Financial

Voya’s culture of Continuous Improvement is both a philosophy and a management system that represent our way of working. We are passionate about the financial services industry and customer delight. We think strategically and partner to drive toward our common goals. We are open to new ways of thinking.

By demonstrating the five critical skills that support our culture of Continuous Improvement, you are already on your way to a successful career at Voya.

  • Customer-Focused
    You’re passionate about delighting customers and offering unique solutions that exceed expectations.
  • Critical Thinking
    You have the ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data.
  • Team Mentality
    You partner effectively to drive and execute on common goals.
  • Business Acumen
    You appreciate and understand the financial services industry.
  • Learning Agility
    You’re open to new ways of thinking and acquiring new skills to retain a competitive advantage.

Leadership Development

Leadership development plays an integral role in shaping our company. With a culture of Continuous Improvement at our core, Voya empowers its leaders with the tools they need to succeed.

Our Management Development Program is designed to support employees during their transition to a managerial role. This program provides candidates with instructor-led courses that focus on topics such as employee engagement, situational leadership and how to sustain a positive work environment. In addition to learning how to manage employee development and performance, the program is designed in a “just-in-time” format — allowing participants to practice newly acquired skills immediately after training.

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“Great companies and great leadership are inseparable. With effective leadership, values are established and embraced; cultures are built and then thrive; ambitious strategies are executed exceptionally well; talent is developed, and then flourishes; and financial targets are achieved. Together, these results give our customers confidence in our commitment to help them plan, invest and protect their savings — to get ready to retire better.”

— Rodney O. Martin, Jr., Chairman and CEO, Voya Financial

Voya’s Leadership Model

Our success as a company is a function of not just the goals we accomplish, but how we accomplish those goals. Voya identified nine leadership competencies that are critical to every Voya employee’s ability to achieve the company’s objectives. These behaviors are used to measure how employees achieved his/her results in everyday performance during mid-year and annual reviews.

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“Voya’s strong sense of community involvement is supported with policies that encourage volunteering and matching employee contributions to not-for-profit organizations that make a difference in many people’s lives. The corporate values support our objectives and culture to run a successful company that helps people build financial security.”

— Tom, Internal Audit and Advisory Services

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“Voya has a genuine concern for its employees and the community.”

— Lora, Operations

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“My job makes an impact on our customers.”

— Robert, Central Fulfillment Unit, Shared Services

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“Knowing that I have been able to help a client through a very difficult situation is the most rewarding part of my job. Our customers deserve the best service possible, no matter how tough the case.”

— Jennifer, Tax-Exempt Markets Plan Management

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“As part of our Continuous Improvement team, for me the most rewarding part of the job is when you see the process we teach ‘click’ with individuals and they make improvements they didn’t think were possible. I find it incredibly rewarding to see teams I have worked with in the past continuing to make lasting improvements. I am incredibly proud to be a part of the Voya family.”

— Robert, Continuous Improvement

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“I am fortunate to work for senior leaders who promote transparency and regularly solicit feedback for continuous improvement. The success of each individual and our company depends on the service of each employee and the mutual respect we have for one another, while creating a collaborative environment to continue to grow.”

— Leonora, Operational Risk Management

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“Voya believes that, as Voya Financial employees, we have a powerful opportunity to get more involved and make a genuine difference in our community.”

— Karl, Employee Benefits Sales