Web Content Writer in Jacksonville, FL at Voya

Date Posted: 9/4/2018

Job Snapshot

Job Description

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Profile Summary:

The Financial Application Support Team (FAST) provides  support to Voya’s external revenue producing customers including Sales Agents, Third Party Administers and Sponsors.  FAST is the IT Communications arm of End-User Services maintaining user knowledge scripts, communication, web pages and training for end-user tools.  This position will gain insight and exposure into all Lines of Business and the 1000 applications supported through IT processes.  Specifically, this position will help prepare end-user job pages, web support documentation, customer communication and training materials for various End-User Services and IT projects this summer including: Chat, IVR PW Reset, Videoconferencing, Windows 10 and VDI

Profile Description:

  • Responsible for writing and copy as part of our Brand and End User Communications
  • Research topics in preparation for writing internal and external communications
  • Actively contribute to team activities, such as weekly huddles/staff meetings
  • Assist with a variety of communication-related assignments that help translate knowledge into real-world end-user experience
  • Other responsibilities as assigned

Knowledge and Experience:

  • Communications, Journalism and English majors encouraged to apply
  • RightAnswers Knowledge base experience
  • KCS certification
  • Strong communication and presentation skills
  • Proficient in Microsoft Office; especially advanced PowerPoint skills
  • Experience with Knowledge Management systems and tools; preferably RightAnswers
  • Self-motivated, excited about learning, comfortable working in a collaborative environment characterized by open sharing of feedback to achieve optimum outcomes
  • Detail oriented with solid analytical capabilities – being able to see things differently than others with substance and relevance
  • Ability to work under multiple deadlines at once


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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