Vice President Client Relations in North Adams, MA at Voya

Date Posted: 2/12/2018

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Job Description

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Profile Summary/Description

-Leads a team of Relationship Managers in the Northeast U.S. responsible for retaining and expanding existing defined contribution plan relationships.

-Manages executive relationships with key clients and advisors

-Develops and executes upon annual strategic business plans for client retention

-May personally manage large and/or more complex relationships or key “at risk” relationships.

-Work closely with sales, plan administration, operation staff and other corporate areas to ensure client servicing objectives are met

-Participate in sales presentations and have a thorough understanding of client's requirements and develop programs to meet these requirements.

Collaborate with VP of Client Relations peers nationally to drive a consistent national strategy focused on retention, growth and client satisfaction

Knowledge and Experience

-Typically have at least six years of DC or related experience

-In-depth knowledge of the company's products and services

-Possess excellent communications skills, both verbal and written

-Proven ability to lead; strong client relationship management skills

-Bachelor’s degree or equivalent.


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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