Training Specialist in Tempe, AZ at Voya

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    1401 South 52nd Street
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.


Voya Financial is expanding our footprint in The Grand Canyon State and we are HIRING!

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace –  Certified as a ‘Great Place to Work’ by Great Place to Work Institute, World’s Most Ethical Companies by Ethisphere Institute, World’s Most Admired Companies by Fortune magazine, Fortune’s 2018 list of the World’s Most Admired Companies- just to name a few of the reasons why ‘We Are A Different Kind of Company’.

To learn more about our amazing culture, our dedication to local communities, competitive benefit packages and our commitment to our employees visit us at


Under general supervision designs, facilitates and evaluates a wide variety of training courses for company employees.


  • Partners with Associate Performance Consultant to identify training requirements following interviews and data gathering.
  • Utilizing the ADDIE model, develops and implements interactive, engaging, learner-focused instruction for new hires and existing employees.
  • Facilitate classroom or virtual training for a variety of needs, such as new hire orientation, job skills (technical) training, and product rollouts.
  • Encourage and enhance participation, facilitate discussion, and keep learners focused by managing timing and pace.
  • Collaborate with business partners to create training solutions and appropriate evaluations of skills and knowledge transfer.
  • Gain a thorough knowledge of products, departmental processes, and operational systems.
  • Management of training deliverables for system, product, change to process projects. (project manage-ment) Facilitate post training support to ensure transfer of learning to work performance.
  • Manage classroom performance and report back to business partners on a weekly basis.
  • Manage session logistics including access to systems, platforms, and build out training content for training databases, create Instructor Led Training modules and sessions within the Learning Center. 
  • Including descriptions, classroom sessions, post assessments, evaluations & roster.
  • Tracking and inputting metrics gathered to various databases for tracking and reporting  Build facilitator Guides and participant guides, review and update no less than once per year Other duties as assigned


  • Bachelor’s degree or equivalent
  • 2-4  years training experience
  • Excellent written and oral communication skills
  • Leadership skills
  • Critical thinking skills
  • Series 6 required for some CCC trainers (Retirement, Annuity, Insurance, TSA Annuity)


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.