Training Director in Des Moines, IA at Voya

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    699 Walnut Street
    Des Moines, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary

  • Looking for a strong leader that has extensive experience in Training Design and Delivery support business lines including Retirement Services and Mutual Funds.
  • Experience in Resource Management a must.  Knowledge of the ADDIE Model, the 6 disciplines of Break through Learning, Continuous Improvement preferred.  We are looking for a leader who builds strong relationships with internal customers and focus on our external customers.  We are also looking for someone who enjoys developing and empowering employees. 
  • Directs the training function to achieve company-training objectives. Drives improvements to multiple training disciplines and or business lines and manages overall performance improvement initiatives company wide. Develops objectives, policies, standards and procedures for training cross business lines wide. Improves overall training process and deliverables to drive business results.
  • Attend key distribution conferences, present material and gather Voice of Advisor / Firm to incorporate into projects & marketing material.  Focus on market / industry trends and tailor sales position and marketing pieces based on this knowledge.

Profile Description

1. Assists in the development of the operations-wide training philosophy/vision.

2. Develops and implements operations – wide training strategy.  Ensures business and training strategies are aligned.

3. Design Sales Training around key functions a) Presentation b) best in class wholesaling skills c) call quality d) Product / Distribution / Industry knowledge

4.  Designs customer focused processes or ways to improve current processes to support delivery of training/tech writing/ILC/ etc.

5.  Develops appropriate KPI’s for training functions and monitors organization’s ability to meet.

6. Develops and implements operations – wide training policies and procedures.  Ensures compliance.

7. Develops and empowers employees in Learning and Development skills including design, development and facilitation and Project management.

8. Other duties as assigned.

Education & Experience

  • Bachelor’s degree or equivalent
  • 10+ years training experience including management/supervisory experience
  • FINRA Series 6 & 26 preferred.  Required within 6 months of hire.
  • Excellent written and oral communication skills
  • Leadership skills
  • Process Management and improvement skills
  • Business acumen across several lines of Financial Services
  • Experience in supported various training and development functions 
  • Resource Management
  • Continuous Improvement

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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