Training and Process Improvement Consultant/Retirement Services & Sales in Windsor, CT at Voya

Date Posted: 4/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

We are looking for a Sales Training and Process Improvement Consultant to develop smart solutions all tailored to the needs of Participant Service and Sales Solutions to deliver a consistent end-to-end customer experience while driving sales and retention through:

  • Analysis and communication of best practices
  • Design and development of training modules
  • Utilization and development of sales tools and information management methodologies

Profile Description:

Partnering with Participant Service and Sales Solutions subject matter experts and Learning and Development to support the implementation of an effective and sustainable new hire and continuous development training environment.

  • Develop and implement interactive, engaging, learner-focused instruction for new hires and existing employees.
  • Facilitate classroom or virtual training for a variety of needs, such as new hire orientations, technical skills, Market trends, sales concepts and product rollouts.
  • Collaborate with business partners to create training solutions and appropriate evaluations of skills and knowledge transfer.
  • Gain a thorough knowledge of products, departmental processes, and operational systems.
  • Oversee and lead updates to all material in core curriculums on an annual basis
  • Drive strategy in project execution by managing sub-project deliverables around process design, training design, delivery, and measurement
  • Partners with Participant Service and Sales Solutions subject matter experts to evaluate service, retention and sales processes to improve performance by identifying gaps and share best practices. 

Education & Experience:

  • 8+ years training and/or performance consulting experience
  • FINRA Series 6 & 63 required. Must obtain Series 7 within 3 months & Series 24 within 6 months.
  • Proactive initiative and Information seeking (data gathering and reporting skills)
  • Proven superior Instructional Design capability, along with excellent written and oral communication skills
  • Strong end-user results orientation
  • Demonstrates strong written and verbal communication skills.
  • Builds strong relationships with leaders and business partners at all levels in the organization.
  • Seeks continued professional development and has openness to coaching.
  • Travel 10-15%


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.