Sr. Web Content Specialist in Minneapolis, MN at Voya

Date Posted: 10/4/2018

Job Snapshot

Job Description

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Profile Summary:

The Financial Application Support Team (FAST) provides support to Voya Financial's external revenue producing customers including Sales Agents, Third Party Administers and Sponsors.  FAST is the IT Communications arm of End-User Services maintaining user knowledge scripts, communication, web pages and training for end-user tools.  This position will gain insight and exposure into all Lines of Business and the 1000 applications supported through IT processes.  Specifically, this position will help prepare end-user job pages, web support documentation, customer communication and training materials for various End-User Services and IT projects this summer including: Chat, IVR PW Reset, Videoconferencing, Windows 10 and VDI.

Profile Description:

  • Responsible for writing and copy as part of our Brand and End User Communications
  • Research topics in preparation for writing internal and external communications
  • Actively contribute to team activities, such as weekly huddles/staff meetings
  • Assist with a variety of communication-related assignments that help translate knowledge into real-world end-user experience
  • Other responsibilities as assigned

Knowledge and Experience:

  • Communications, Journalism and English majors encouraged to apply
  • RightAnswers Knowledge base experience
  • KCS certification
  • Strong communication and presentation skills
  • Proficient in Microsoft Office; especially advanced PowerPoint skills
  • Experience with Knowledge Management systems and tools; preferably RightAnswers
  • Self-motivated, excited about learning, comfortable working in a collaborative environment characterized by open sharing of feedback to achieve optimum outcomes
  • Detail oriented with solid analytical capabilities – being able to see things differently than others with substance and relevance
  • Ability to work under multiple deadlines at once


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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