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Sr. IT Release Manager in West Chester, PA at Voya

Date Posted: 12/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    890 South Matlack Street
    West Chester, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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The Sr. IT Release Manager is responsible for managing the end to end lifecycle of a release by following the Voya Change and  Release Management process.  This process encompasses the planning, design, configuration, build, test and production implementation of hardware and software modifications from inception through post implementation verification. Also responsible for taking ownership of and ensuring coordination of all release activities with members of the Business, IT, and Project Management areas.


  • Manage the lifecycle of a release for hardware and software modifications and new deployments by following the change release management process as well as other core IT service management processes as needed, across multiple application suites.
  • Build a release roadmap to identify scope and timelines in collaboration with team members and leadership to plan execution minimizing/avoiding risk of collision with other changes/releases. 
  • Meet monthly or quarterly with Business Leaders to review priorities for future work. 
  • Document the full lifecycle of release in the service now management tool by completing the major activities through each phase  and acquiring required approvals from business stakeholders and project management, following and executing all IT service management processes as needed, throughout the release lifecycle.
  • Identify risks, manage interdependencies and timing concerns, to ensure milestone adherence and ensure that release integrity can be measured.
  • Coordinate efforts with other release managers and application suite managers, for large multidiscipline teams in a matrix management organization with tasks associated with the release scope, to confirm resource availability (escalate to senior leaders as appropriate for follow-up). 
  • The disciplines include operations, BA/BSA, QA, developers, project management, infrastructure, senior business & IT leaders, and supplier resources & leaders.  
  • Create release plans and conduct release readiness -, milestone - and business go/no-go reviews with technical team, project managers and the business stakeholders to include release policies, milestones, test plan and success criteria.
  • Develop communication plans including scope and change control management with stakeholders and team members. 
  • Communicate plan of execution and impact to CI asset owners affected by release.  
  • Communication and escalate issues related to the release plan, scope, schedule, implementation quality and final results of the executed release.
  • Provide metrics, release scorecard and reporting for all releases and escalates as appropriate.
  • Coordinate execution plan and monitor activities during the release implementation, ensuring technical support is available to assist technical resources before, during and after the installation, and that any production issues are identified, tracked and resolved during the post installation phase. 
  • Adhere to SLA agreements and/or request approval for deviation from SLA’s if it meets process policies and guidelines for such approvals. Participate in post implementation review and continuing service improvement meetings. Participate in CAB and release advisory meetings to review release and changes.



  • Bachelor’s degree in Computer Science or related field.
  • 6-8 years of release management experience or enterprise-wide project management
  • 10 years of experience in application and hardware implementation
  • Detailed understanding of ITIL Release, Change and Configuration Management
  • Advanced knowledge of software development lifecycle.
  • Demonstrated effective leadership and critical thinking skills.
  • Written and verbal communication skills are a must.
  • Strong organizational skills
  • Ability to build relationships with various stakeholders in a matrix environment
  • Flexibility and adaptability to changing priorities
  • Exposure to automated testing tools, process management tools and change management
  • Experience with ServiceNow and analytics tools
  • Microsoft Office expert level knowledge of Excel and PowerPoint


  • Understand VOYA Change management processes
  • Understand VOYA Release management processes
  • SDLC
  • Communication (written & Verbal)
  • Project management skills
  • Problem solving/critical thinking skills
  • Collaboration skills

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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