Sr Business Analyst - Salesforce in Windsor, CT at Voya

Date Posted: 4/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

***This position can either be located in Windsor-CT, or Braintree-MA***

Profile Summary:

Voya Financial, is seeking an experienced Salesforce Administrator to support our Salesforce Center of Excellence team. The individual will help the team design, build and implement solutions to support its various financial services businesses.

Profile Description:

  • Support Salesforce implementation based on business needs
  • Direct the requirements development for applying technology to satisfy business needs.
  • Proven integration and administrative skills
  • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Work directly with and serve as the liaison between business units, technology teams and support teams.
  • Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new software or enhancements to existing software.
  • Build and maintain Salesforce reports and dashboards to track KPIs and develop actionable intelligence and metrics around sales funnel.
  • Monitor and manage data integrity while promoting best practices for system usage.
  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
  • Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments
  • Manage and configure Salesforce integrations, including custom integrations
  • Manage and configure Salesforce Sales & Service Cloud
  • Proficient in Lightning Platform and capabilities
  • Maintains updated system documentation and Salesforce policies/procedures
  • Work effectively individually and with team members toward customer satisfaction and success
  • Abide by team coding standards, development processes and best practices
  • Work effectively individually and with team members to achieve customer satisfaction and success.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Assist in the enforcement of project deadlines and schedules.
  • Deliver informative, well-organized presentations.

Education and Experience

  • Required: Bachelor's Degree with a Minimum of (3) to five (5) years of previous experience required. An additional four years of related experience may substitute for the Bachelor's degree. A minimum 3 years’ experience administering SFDC
  • Preferred: Bachelor's Degree in Computer Science or MIS and 5 years of previous experience. Prior experience with SFDC

B. Certificates, Licenses, Registrations or Other Requirements

  • Certified Salesforce Administrator essential required. Salesforce Platform Dev I and II certifications desirable.

C. Other Knowledge, Skills or Abilities Required

Technical knowledge or skills in one or more of the following is required:

  • Effectively collaborates with project team and client resources to deliver on technical requirements
  • Knowledge of Agile development practices, particularly scrum and sprint based delivery.
  • Prior Salesforce and experience.
  • Seeks ongoing opportunities for Professional Development.
  • Self-motivated, able to work independently.
  • Ability and desire to participate in project planning and scoping
  • Ability to manage commitments across multiple projects
  • Ability to communicate project exceptions (e.g. slipping schedules) to project manager.
  • Excellent verbal and written communication skills.



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.