Senior Policy/Plan Service Coordinator in Windsor, CT at Voya

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Profile Summary:

Primary responsibility will be to work with plan managers to support the day to day operations of Voya's tax exempt markets healthcare, education and government plans. This will include answering and resolving participant and sponsor inquiries, problem resolution and research, monthly, quarterly and annual plan reporting and plan level and participant level maintenance

Profile Description:

  • Work with internal and external customers to identify, communicate, and resolve not in good order transactions. 
  • Documentation of events related to money in processing, good order review
  • Reconciliation of money in transactions and suspense clearing.
  • Daily communication with Voya IT, TPAs, payroll companies and other financial institutions during problem resolution.
  • Coordinate with internal operations departments and field personnel to ensure accurate and complete processing of transactions.
  • Required overtime to accommodate system availability and high volume days.
  • Other duties as assigned.

Knowledge & Experience:

  • High school diploma or equivalent.  College degree preferred.
  • 1-2 years insurance industry customer service experience
  • Demonstrated attention to detail
  • Good verbal and written communication skills
  • Functional knowledge and experience with OMNI / EASE a plus / preferred
  • Experience with Excel required


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.