Senior Client Implementation Manager in Minneapolis, MN at Voya

Date Posted: 3/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    20 South Washington Avenue
    Minneapolis, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

Voya Financial in Downtown Minneapolis is looking for multiple Senior Client Implementation Manager's to support the Distribution team by managing implementation activities and providing ongoing service resolution  support for Group Life, Disability and Compass Voluntary group customers.

Profile Description:

  • Actively supports sales team by managing the implementation of new employer groups, addition of new business, and new service offerings.

  • Utilizes expertise in Voya products, services, and internal processes to assist Client Relationship Manager in resolution of customer implementation needs

  • Responsible for complete and accurate implementation of new business and policy amendments

  • Tailors applications and captures client variables within onboarding technology platform

  • Prepares agendas and schedules implementation meetings

  • Builds and manages implementation timelines, tracking key dates and deliverables, including but not limited to technology feeds, contract delivery, claims system readiness and premium administration set up

  • Assumes ultimate responsibility for accuracy of first invoice and premium reconciliation through third invoice and oversees premium variance process

  • Effectively understands internal processes to assist in the resolution of minor administration inquiries

  • Provides a high level of timely and accurate customer service by Investigating & responding to general employer-related customer service inquiries

  • Acts as online services resolution contact. Trains customers on online portal.

  • Prepares client administration manuals with support from Implementation and Client Service Support team

  • Initiates client reporting access and facilitates online user training with support from Implementation and Client Service Support team

  • Coordinates with Client Implementation Manager to support consistent implementation process for customers with multiple product lines


  • Provides training, support, mentorship and guidance to implementation manager and client support teams

  • Identifies and leads opportunities for process improvement, for the benefit of individual customers and the broader customer base, and takes action as appropriate

  • Participates in special projects which support organizational needs, effectively assessing and communicating business impacts

  • Organize and/or facilitate onsite broker/enrollment firm visits

  • Other duties assigned

Knowledge & Experience:

  • 4 year college degree or equivalency required 
  • 2 years’ experience in the employee benefits /insurance industry experience required
  • Strong understanding of key implementation and servicing functions for Group Life, Disability and Compass Voluntary preferred (Data Exchange and Billing)
  • Strong interpersonal and partnership skills
  • Excellent communication skills
  • Strong organizational, planning and time management skills.
  • Strong computer skills
  • Ability to travel 



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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