Participant Engagement Consultant in Salem, OR at Voya

Date Posted: 3/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    800 Summer Street Northeast
    Salem, OR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

As a Participant Engagement Consultant, you’ll take a leading role in supporting the goals for Voya’s Retirement Services as it relates to engaging individuals to save and invest for retirement. You’ll work directly with external clients as well as internal partners to establish the right strategy that will drive improved retirement outcomes for the employees of a core set of clients – whether enrolling in their retirement plan, saving more or optimal product and service utilization. Requires a strong analytical skill set with the ability to read data, extract findings and translate those findings into focused marketing strategies that integrate product and services to meet the business goals. Present and then follow through on strategy implementation working with marketing services team, providing campaign oversight and results measurement and reporting. Must demonstrate confidence and be able to interact effectively with Voya’s relationship management, product and sales teams as well as directly with the client. Must be a confident public speaker and be effective at using a storytelling format when presenting. Familiarity with 401(k), 403(b) and 457 plans is helpful; prior experience in marketing and advertising is a must.

Profile Description:

  • Responsible for thorough understanding of retirement plan offering, employee demographics, and communications goals.
  • Responsible for understanding trending in benefit marketplace and how it impacts benefit utilization. Also responsible for understanding company’s product line and be able to translate value to client and their employees.
  • Provide input in to the end-to-end consumer experience; knowledge in consumer behaviors, media preferences, demographics and psychographics. Partner with other marketing groups to incorporate behavioral finance and segmentation research and insights into the strategy.
  • Be a source of new ideas and inspiration; proactively leverage insights and funnel them into actionable recommendations for clients
  • Work closely with marketing shared services group to ensure all components of client strategies are developed, delivered, and measured
  • Manage book of business communication budget

Knowledge & Experience:

  • Bachelor’s degree with 7+ years experience in a corporate or ad agency setting.
  • Financial services and/or benefit experience – One or more of DC, DB, NQ, health care benefits a plus but not required
  • Demonstrated knowledge of all media, including digital and social
  • Demonstrated success at strategic communications activities, including use of personalization in all media; push and pull strategies
  • Balance of creative and analytical approach to problem solving; ability to interpret data and research findings into strategy recommendations 
  • Excellent presentation and relationship management skills – strong verbal and written communication skills, demonstrated diplomacy in handling complex situations and/or audiences, ability to present plans and proposals in group and/or one-on-one settings. 

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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