Operations Specialist-Advisory Services in Windsor, CT at Voya

Date Posted: 5/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Profile Summary:

Serve as a process and policy subject matter expert (SME) for the Voya Financial Advisors Brokerage Services organization; includes new account opening, check deposits, distributions, transfers and account maintenance.

Profile Description:
- Support proprietary and vendor platforms related to new development and production support.
- Closely align with the broker/dealers clearing relationship to manage and communicate functions and modifications.
- Serve as a content owner related to process and policy documentation; including Brokerage Services owned Written Supervisory Procedures.
- Serve as a point of contact for internal and external business partners surrounding existing policies and procedures.
- Other duties as assigned

Education & Experience:

- Significant business experience in financial services, ideally broker/dealer
- Ability to identify opportunities to enhance operational platforms and systems
- Strong written and verbal communications skills with ability to influence and direct peers and business partners.
- Technical aptitude and understanding of how systems work/integrate with one another
- Strong organization and execution skills while being involved in multiple initiatives
- Demonstrated analytical skills
- Knowledge and understanding of Microsoft Suite; including Excel and PowerPoint. MS Access a plus.
- Bachelor’s degree or higher
- Series 7 and 24 required within 6 months of hire


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.