Office Support Clerk in Des Moines, IA at Voya

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    699 Walnut Street
    Des Moines, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Profile Summary:

Work within the Broker Dealer to provide indexing & data entry.  Responsible for processing high volumes of documents to ensure work is accurately routed to appropriate areas.

Profile Description:

  • Providing excellent customer service to internal/external partners.
  • Trouble shooting issues as they arise.
  • Helping to maintain the firm’s Books and Records.
  • Adapt to evolving business needs and learn new processes and systems.
  • Having the ability to effectively communicate among peers and internal partners in order to be a subject matter expert on a variety of topics.

Education & Experience:

  • College degree or equivalent experience
  • 2-3 years of office experience
  • Data entry and/or indexing experience
  • Strong Technical acumen
  • Ability to work well with a team in a fast paced environment
  • Strong communication skills
  • Strong attention to detail
  • Eagerness to Learn and be a subject Matter expert.
  • Proven record of identifying and implementing ease of business improvements in process.
  • High level of accuracy ~ 95% or above

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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