Manager, Customer Solutions Group in Windsor, CT at Voya

Date Posted: 5/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

The Manager, Customer Solutions Group supports cross-company solution development for Voya with a focus on customer.    Role will support CSG’s objective to facilitate the enterprise agenda for addressing market opportunities with our customers, prioritize initiatives and lead cross-business development efforts that package new and existing Voya product and service components into customer-focused solutions.

Profile Description:

  • Support the CSG team in driving thought leadership on customer needs and Voya’s opportunities to address those needs at individual and institutional level.
  • Work with CSG Customer Leaders to collaborate across all business units to identify and develop, innovative customer focused solutions – integrating efforts from product, pricing, operations, marketing, distribution and enterprise functional teams (ex:  brand, digital, legal, compliance). 
  • Help CSG better partner with marketing and business units to translate customer knowledge into solution innovation. 
  • Lead business analysis to develop competitive insights to be infused into Voya’s solution portfolio management. Drive cross-business unit solution definition, development, validation, and implementation.
  • Work collaboratively with business unit product and service teams to accelerate and focus development efforts.   • Support CSG efforts to identify opportunities to improve efficiency in the development and execution of customer solutions.  
  • Other duties and projects as assigned

Knowledge & Experience:

  • Bachelor’s degree required; Series 7 and/or 65 securities licenses preferred
  • Advanced degree or industry accreditation preferred (Examples: FSA, CFP, CFA, etc.)
  • Deep knowledge across spectrum of solutions, including: annuities, investments, insurance and retirement
  • Strong analytic skills, able to decipher a variety of asymmetric inputs and develop a cohesive strategy and plan.  Able to creatively solve problems, drive customer-focused innovation, set a vision and guide enterprise execution of that vision.
  • Able to manage multiple projects at once and to operate effectively in a highly matrixed environment
  • Product development and product portfolio management experience; expertise in advice and guidance related to specific solutions
  • Strong collaboration and communication skills; ability to effectively work in a highly matrixed organization
  • Advanced analytic and strategic interpretation skills; excellent written, presentation and verbal communication skills
  • Experience developing market intelligence, including competitive analysis and consumer research; customer experience design and execution a plus


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.