IT Delivery Manager in Windsor, CT at Voya

Date Posted: 8/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

The IT Delivery Manager role oversees program, delivery and execution of business prioritized key IT

projects. Primarily responsible for providing guidance and structure to project teams, comprised of a

combination of vendor and FTE resources, in completing their tasks, coordinating group work and ensuring

appropriate communications to business and/or IT stakeholders. May contribute as a consultant level

analyst or technical resource as appropriate. The scope of managed programs and projects include multimillion

dollar efforts which may be delivered through a collection of teams across Voya and/or a team of

contracted resources.

Profile Description:

  • Manage to terms of SOW; holding partner and Voya accountable for milestones including technical delivery.
  • Manage projects, programs or processes and apply work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards.
  • Drive analysis, design, technical, testing or operational specifications developed by project team. Ensure the final work product meets all quality standards and aligns with business goals.
  • Perform as a consultant level IT sub-discipline individual contributor, as appropriate.
  • Coordinate work across multiple work teams; develop, update, and implement contingencies for multiple teams to meet changing project or service needs.
  • Partner with IT resource manager on anticipated changing resource needs and resource assessment/performance. Replace/upskill poor performing teams, manage out poor performance of contracted resources.
  • Partner closely with IT management to align resource capacity and demand requirements.
  • Oversee financial management of FTE and vendor expenses associated with projects, programs, and processes. Deliver projects on time and within budget.
  • Effectively manage relationships and delivery with external vendor partners.
  • Identify and remove roadblocks, escalate issues through proper management channels when resource deliverables are not in alignment with expectations or contract.
  • Ability to drive team efficiencies & effective partnerships.
  • Perform other duties as assigned.

Knowledge & Experience:

  • Bachelor’s degree in Computer Science, Engineering or a directly related field and/or equivalent work experience. 
  • Five years of progressively responsible experience in IT.
  • Demonstrated success in project execution with involvement in multiple major projects or a sustained record of success as an IT services provider.



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.