Director, Change, Release and Configuration Management in Windsor, CT at Voya

Date Posted: 9/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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This position manages IT professionals, and is directly responsible for the results produced by the teams. This role will work closely with both the technology towers and the Application/Lines of Business (LOB) to ensure that technology services are being delivered at levels necessary to support business outcomes. Responsible for governance of the day to day operations of the Change, Release and Configuration Management teams operating in a Managed Service Model (MSM). Ownership of the Change, Release and Configuration Management processes and policies, their integrated design, and driving them to a best practice ITIL model. Through effective controls, ensures the successful delivery of IT changes and releases, preventing incidents and minimizing downtime, mitigating overall risk.The role will provide thought leadership on Service Management and lead the creation of strategic road maps, including implementation, improvement and management of multiple ITIL processes. In addition, the role is accountable for validating and governing supplier performance of infrastructure services through Service Level Agreements, Key Performance Indicators and metrics. The incumbent collaborates closely with other ITSM services and processes, such as Incident, Problem and Asset  Management as initiatives move through the delivery lifecycle. Understands technology tower priorities, and can articulate and assist in plans for reverse demand.


  • The candidate will be responsible for ensuring organizational readiness for new and/or updated processes, policies and services with full oversight of Change, Release and Configuration Management
  • Responsible for leading a team of professional level direct reports, ensuring the skills and capabilities necessary to deliver results

    The incumbent leads all aspects of the Change, Release and Configuration Management ensuring the process is effectively communicated, correctly executed, and consistently audited for adherence

    Acts as an advocate for socializing the value of Change Management (and other processes) to senior leadership and stakeholders within the organization; escalation point for Technology and Applications staff  

  • Incumbent will be accountable for establishing sound, collaborative relationships with key strategic suppliers and vendors, ensuring the successful delivery of IT Service Management functions.  

    Partners with leaders across IT to create alignment and synergies between the Service Management model/processes and Voya data strategy, agile methodology and DevOps, among others       

  • Participates in continuous improvement activities to ensure maturity levels continue to be achieved; champions continuous improvement initiatives
  • Understands business priorities, rationalizes demand and communicates priorities to ensure technology staff is working on the highest value activities. Helps translate incoming demand to required supply


  • Bachelor’s degree in Computer Science, MIS or a directly related field; Master’s Degree preferred and/or equivalent work experience.
  • Ten+ years of progressively responsible experience in IT
  • Prior IT Service Management experience • ITIL certification strongly preferred
  • Proven track record of delivering complex IT services to a diverse clientele.
  • Superior written and verbal communication skills, including listening and meeting facilitation & management.
  • Proven ability to successfully management multiple assignments and priorities, delivering high quality work products



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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