Digital Content Strategist in Windsor, CT at Voya

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

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Profile Summary:

Voya is investing in a digital optimization journey and as part of this important work we have the opportunity to reimagine the role that content plays in the digital space. To support this work, The Digital Content Strategist will play a key role in helping the retirement team achieve their business goals by maximizing the commercial impact and business value of content. 

Profile Description:

  • Responsible for developing and executing a clear, concise, compelling and comprehensive content strategy that integrates and aligns with the broader content strategies across our key B2B and B2C audiences (plan participants, plan sponsors, advisor/intermediary). 
  • Critical leader to take us through the build and run state for digital content overhaul for Voya’s key retirement web properties, in addition to retirement components of
  • Represent the content team in cross-functional digital working groups, while closely partnering with Content team leads to understand and gather requirements and inputs.
  • Use digital-first approach to the creation and scaling content across web properties.
  • Understand the needs and personas of a more digitally adept audience and the type of content that will resonate most.
  • Partner and manage the content work, aligning to overall business objectives as well as corporate brand messaging and reputation.
  • Provide recommendations with clear business case and maintain ongoing budget needs to support predefined content deliverables.
  • Conduct regular content audits of digital properties to identify key areas of success and optimization to inform content creation.
  • Identify and recommend content for key programs and approve all content work, receiving regular feedback from internal stakeholders.
  • Manage a timeline and roadmap for all content work for specific LOB partners to share progress and upcoming work.
  • Provide perspective and assert a view point towards refined digital experiences and distribution into new channels such as syndication, social and search.
  • Work under tight deadlines and be self-directed in prioritizing a diverse workload in a fast paced and demanding environment.
  • Partner with various internal stakeholders across client including legal and compliance to ensure proper rights and accuracy of our work.
  • Implement best practices to develop efficiencies and scale content marketing programs in a mature, controlled fashion.
  • Other duties as assigned

Knowledge and Experience:

  • Knowledge of SEO best practices
  • Understand digital analytics – i.e.: be able to analyze performance to determine optimization
  • Familiarity with digital tools like Drupal
  • Requires not only a deep background within digital content but also exceptional project management skills
  • Ability to understand and consider the purpose, management, production, delivery, measurement and re-use of content, taking into consideration the long-term capabilities and priorities of the organization
  • Excellent collaboration skills; comfortable working in a team structure within and across department.
  • Bachelor's degree—ideally in journalism, communications, marketing, business, or a relevant field—or equivalent experience; MBA a plus
  • Experience in financial services – specifically in private and public sector retirement plans and intermediary, plan sponsor and participant audiences
  • 10+ years in Marketing or a related field
  • Writing experience desired
  • Proven ability to prioritize and gracefully handle multiple projects
  • Proven ability to develop and manage editorial calendars, with a short- and long-term view
  • Experience conceiving and developing content – including big-picture series/projects—across platforms, for highly targeted audiences
  • Proven ability to anticipate and mitigate risk



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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