Customer Service Representative in Minneapolis, MN at Voya

Date Posted: 2/12/2018

Job Snapshot

Job Description

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Profile Summary:

We are seeking a customer service representative to work in Voya's Downtown Minneapolis Customer Contact Center supporting customers with Life Insurance policies. Our ideal candidate is one that will have previous experience in a customer service role and preferably having worked in a contact center environment.

Profile Description:

  • Promptly responds to customer phone calls and inquiries.  Provides information to participants about various features of specific plans and sends literature as requested. 
  • Escalates more complex questions and records and verifies transactions requested by participants.  Processes requests or forwards to appropriate parties.
  • May be asked to follow up with customers once their issue is resolved.
  • Participates in new product and services implementation.  Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies.
  • Complies with all division policies and regulatory requirements. 
  • Other duties as assigned.

Knowledge & Experience:

  • 1-2 years of customer service in a call center or retail environment.
  • BA/BS preferred but not required
  • Provide professional, reliable and prompt service to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task.
  • Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment.
  • Strong communication and organizational skills are necessary.
  • The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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