Continuous Improvement Change Agent in Windsor, CT at Voya

Date Posted: 9/25/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1 Orange Way
    Windsor, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/25/2018

Job Description

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Profile Summary:

**This role can work out of any major Voya Location (Minneapolis, Atlanta, Windsor, New York, Jacksonville) or be a work from home employee**

Voya Financial would like to hire a Continuous Improvement Change Agent to support various lines of business in their quest to create a more efficient workplace. This role is on the front lines of change in the organization and can be expected to travel up to 80% of the time. If you are looking for a role that will influence the culture and impact the customer then this is the role for you! .

Profile Description:

  • Facilitation, coaching and support of Deployment and Sustainability activities linked to Voya’s CI Methodologies
  • Become a trusted thought partner with managers and employees (coaching, presentations and written communications, interviewing & facilitating, and influencing/negotiating/handling conflict)
  • Support the development of materials for quarterly CI Steering Committee Meetings (including agenda, panel
  • discussions, go and see events, logistics, etc.).
  • Support managers as they drive measurable and sustainable change within their teams
  • Work to embed a culture of CI, where the principles are role modeled at all levels
  • Facilitation, coaching and support of problem-solving activities
  • Demonstrate strong team leadership and influencing (includes negotiating & handling conflict)
  • Effective written and oral communication
  • Role model behaviors that reflects the intrinsic qualities of the Continuous Improvement competencies
  • Travel, up to 80% of the time (Percentage may vary based on assignments)
  • Analyzing data and problem solving data to reach a well-reasoned solution
  • Partnering effectively to drive our culture and execute on our common goals
  • Participate in and lead training programs including boot camp and community of practice sessions
  • Acts as a mentor to Managers and frontline employees to implement and improve CI mindset.
  • Support Assessment of the CI Maturity of the teams and coaches them to higher levels of maturity
  • Identification and implementation of process improvements that mature the CI practices
  • Expectation is Certified as a Senior Change Agent (with 12 to 18 months of being a change agent)

Knowledge & Experience:

  • 2+ years of team leadership experience
  • Excel and Power Point proficiency Knowledge or experience in CI, Lean & Agile methodologies including but not limited to of the 10 tools, the principles, systems and tools that underpin Continuous Improvement Demonstrated track record of influencing within the organization
  • Oral and written communications Experience of operating with a high level of autonomy and being results focused
  • Participation in Continuous Improvement deployments (highly preferred)
  • Has a passionate drive to delight our customers and offer unique solutions that deliver on their expectations Understanding of the financial services industry in order to make sound business decisions.
  • Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
  • Adaptive coaching style and the ability to work hands-on with frontline teams in an consultative role
  • Experience in creating/enhancing training materials and sharing knowledge
  • Experience in training, coaching
  • Experience in facilitating organization and cultural change and experience in the implementation and execution of CI in an environment where individuals are unfamiliar with the methodology.
  • Track record of helping to implement CI methods and techniques.
  • Experience of operating with autonomy and being results focused
  • Experience in teaching and facilitating design thinking a plus. ​

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Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.