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Profile Summary:
Responsible for interpreting contract language and processing claims, providing high quality service both internally and externally, consistent with expected regulatory and compliance requirements.
Profile Description:
- Analyze and determine claims payment in an accurate and timely manner
- Maintain excellent working relationships with internal and external customers
- Participate in problem solving activities in a team environment
- Other duties and projects as assigned
Knowledge & Experience:
- Minimum 1-2 years post-secondary educations or equivalent experience (minimum 1-3 years claims of insurance experience for claims examiner)
- Effective customer service skills
- Microsoft Office Suite
- Proven analytical and problem solving skills and attention to detail
- Strong oral and written communication skills
- Ability to multi-task and prioritize workload in a workflow environment
- Medical Terminology for specific roles
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.
