Customer Contact Center Representative in Tempe, AZ at Voya

Date Posted: 11/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1401 South 52nd Street
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/12/2019

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, named World’s Most Ethical Companies by Ethisphere Institute, World’s Most Admired Companies by Fortune magazine, World’s Best Employer by Forbes –just to name a few of the reasons why ‘We Are A Different Kind of Company’. https://youtu.be/f4LJPH1w_qY

 

We are seeking employees that thrive in a lively and dynamic call center. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry assisting Voya’s customers achieve their retirement goals.

A Day in the Life …

•         Eight weeks of Paid Training preparing you to be successful in your job!  Learning all about Retirement Products (401(k), 403(b), 457, 401(a)) – a solid foundation for career growth!

•         Answer 60-70 inbound calls and greet customers with energy and enthusiasm; Building a sense of trust and confidence to help serve their needs and help them reach their retirement goals

•         Assist customers with requests ranging from loan requests, loan payments, plan design inquiries, balance transfers, and general information regarding their account.

•         Scheduled 7.5 hours a day on the phone

•         Adhered to a schedule, including start time, 30 minute lunch and two 15 minutes breaks

•         Take an active role in educating customers about our products and services

•         Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues

•         Strive for first call resolution, and take true ownership of customer needs and issues

•         Own your personal development to achieve job proficiency and meet performance goals

Knowledge and Experience:

•        Prior customer service experience preferred

•         High school diploma, GED or equivalent certification or military experience; Associate’s or Bachelor’s Degree preferred but not required

•         Must be customer focused, self-motivated, and enjoy working in a busy call center environment

•         Strong oral and written communication and organizational skills  

•         Experience in the financial services industry is highly desirable but not required

Compensation:

At Voya, we pay competitive base salaries and reward performance with a quarterly incentive program. The starting base salary for these positions is $35,000 - $38,500 annually ($16.82 - $18.51) based on experience.

401(k) Matching, Pension Plan, 20 days PTO, Paid Training, Competitive Compensation and Full Benefits With no waiting period; Monday – Friday Only (contact center hours 6:00 a.m. – 8:00 p.m.), Referral bonuses, Performance Incentives

#CB

#LI-KD1

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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