This site uses cookies. To find out more, see our Cookies Policy

401k Client Support Coordinator in Braintree, MA at Voya

Date Posted: 2/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Braintree, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Profile Summary:

The Client Relationship Support Coordinator will support the Relationship Management team with 401k Plan Reviews, client meeting materials, annual fee disclosures, and offer overall administration support.

Profile Description:

  • Support Plan Review production in preparation for client meetings.  Need ability to look at data and identify trends and report on industry comparisons.
  • Work with internal teams to coordinate the Client Service Level Agreement reporting
  • Work with Relationship Managers (RMs) to draft client agendas
  • Help prepare client presentations on industry topics or cross sell initiatives
  • Work with RMs to coordinate the production and distribution of annual Participant Fee Disclosures
  • Work closely with Director to periodically analyze and report on historical activity in support of future forecasting and resource planning
  • Support adhoc requests related data analysis and trending
  • Responsible for Sales Force maintenance – upload meeting notes, maintain integrity of data based on  any client changes/projects
  • Coordinate any client visits on site (book conference room, line up attendees)
  • Participate in internal initiatives that require Plan Review and client feature knowledge

Education & Experience:

  • Strong project management, analytical and process management skills
  • 1-2 years of experience supporting 401k plans
  • Strong interpersonal, influencing and communications skills
  • Experience working with MS Office products including Microsoft Access, Salesforce experience a plus
  • Very  Strong Power Point and Adobe/PDF skills
  • Ability to multi-task with strong attention to detail
  • Demonstrated willingness to be flexible and adaptable to changing priorities


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


  1. Administrative Jobs
  2. Bookkeeper Jobs