Retirement Operations Specialist in Tempe, AZ at Voya

Date Posted: 11/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    1401 South 52nd Street
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As part of the application process, a candidate account is required to log in and view application(s).  Please be sure to check email regularly for information regarding our employment process.

Profile Summary:

****Currently seeking to fill 4 Recordkeeper positions for a class to start in January 2020***

Profile Summary:

Provides service and administrative support to Retirement Plan (Defined Contribution). Processing of transactions in one of the following areas:

  • Assist beneficiaries through the Death Claim process. Includes inbound and outbound calls to resolve escalations, good order resolution, and inquiries.
  • Review distribution request documents and process transaction per the request of Retirement plan participants based on plan rules and/or direction of sponsor or TPA. Makes outbound calls to participants, plans and TPA’s to resolve not in good order issues.
  • Supports contributions processing (payroll and rollover in) for Retirement plans. Works closely with internal teams, third party providers and employers to reconcile payments. Partners with Implementation on new case set-up.
  • Review/Process QDRO (Qualified Domestic Relations Orders) documents and process transaction on behalf of Retirement Plans.  Custom Money Out processing.
  • Support of Custom Money-Out processing for Retirement plans. Primarily responsible for manual transactions issued through the contact center as well as: Distribution Sweeps, Excess Contributions, Installments, Non-Qualified Transactions, RMD, Roth Rollovers, etc.
  • Support of internal compliance monitoring aggregation system and automated contribution file processing for plan sponsors. Process includes plan set-up, plan maintenance, and file processing.
  • Quality review of financial and non-financial transactions processed by the various processing teams within the Retirement Services Operations area.

Profile Description:

Depending on the assigned position, job responsibilities may vary but will incorporate a majority of the following:

  • Responds to client requests for information.
  • Resolves client administrative or service problems.
  • Ensures that all transactions are processed according to the company’s and the client’s standards.   Processes transactions to complete plan valuation such as contributions, loans, withdrawals, and earnings allocations.  Formats and loads data.
  • Reconciles trust accounting/recordkeeping system on a plan level.   Reconciles plan balances to trust balances through daily balancing, adjustment analysis, preparing reconciliation reports, and analysis by transaction type. 
  • Participates in client meetings and/or conference calls.  Maintains trustee relationships.   Discusses plan issues, payroll consultation, and other services with clients.  
  • Review of legal documents for compliance of IRS/DOL Regulations (i.e. Divorce Decree, Supporting Documentation for hardships and loans, etc.).
  • Other duties as assigned.

Knowledge & Experience:

  • High School Degree or equivalent
  • Strong PC skills, including spreadsheets and word processing
  • Proven math and calculation aptitude
  • Excellent verbal and written communication skills
  • Experience in a customer service environment 
  • Able to effectively work in multiple applications while still maintaining proficiency in each. 
  • Working knowledge of the retirement plan industry or financial services business is a plus
  • Ability to handle multiple priorities


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.