IT Service Delivery Specialist, Software Asset Management in Windsor, CT at Voya

Date Posted: 12/6/2019

Job Snapshot

Job Description

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Job Description:

The Software Asset Management (SAM) Maintenance Specialist is responsible for coordinating the execution of the software asset maintenance renewal and reporting processes across the department, providing Effective License Position (ELP) support on the asset management team and overseeing the software retirement verification process.  The individual maintains records and databases containing information regarding licenses, maintenance renewal and service agreements for the Voya’s licensed software. They minimize organizational cost through partnering with Technology Owners and Enterprise Architecture to perform product standardization and tracking.  The SAM Maintenance Specialist oversees and participates in the execution of related procedures and periodically reviews maintenance renewal processes and procedures to mature and keep in line with industry trends and best practices.

This resource also coordinates and executes various maintenance and license reporting needs including the execution and filing of reporting scripts, tools and processes as per contractual terms and frequency.  This resource will work with the Technology Owner, IT Contracting and Compliance to create a formal response of these results back to the vendors.  The SAM Maintenance Specialist executes or oversee moderate to complex software asset related compliance ELP activities including a review of license entitlements, an understanding of license contract terms and conditions and understanding of discovery data. Finally, this resource is the primary contact to verify the retirement of tools and the ongoing reporting necessary to determine if that tool has been removed and not re-introduced into the environment.

The Software Asset Management (SAM) Maintenance Specialist role is imperative to the organization in performing the maintenance renewal review and cost reduction/avoidance, tool rationalization and the reduction of overlapping costs, the contractual asset tracking and reporting requirements to avoid corporate risk and avoid compliance issues and any associated penalties.

Job Responsibilities:

Coordinates the execution of ITAM Maintenance & Reporting business processes and communicates results to appropriate parties.  Monitors tasks and assists with the tracking of controls during planning and execution of the activities.  Works with minimal supervision and guidance and is responsible for applying basic ITAM skills, tools and techniques to assigned deliverables, processes and systems in order to meet compliance, savings and risk reduction objectives.  Ensures governance is in place for said processes.  Holds technology owners, architects and developers accountable to same objectives (technology reduction, contractual asset tracking and reporting, cost saving and risk reduction).  Suggest ways to improve team KPIs. Provides input during yearly budgeting process. Evaluates portfolio of services provided by vendors and recommends strategies for efficient use of resources, cost optimization and value maximizing. Drives escalations per defined best practices, holds areas accountable for timely response to Software Asset/Maintenance Reporting related activities, monitors assets through lifecycle from acquisition to disposal. Other duties and projects as assigned and required.

Knowledge, Skills, and Abilities:

Generally 1-3 years’ experience in an IT Asset Management practitioner, Technology Owner, Application Engineer or IT Contracts Analyst role.  In addition to process knowledge, has specific knowledge as to purpose and benefits associated with ITAM processes, Maintenance Contract Requirements, Tool/Script Execution and their interaction with other processes in the organization.  A solid understanding of the use of ServiceNow functionality to perform asset and compliance management.  Good leadership abilities and organizational knowledge.  Familiarity with process improvement methodologies and problem solving.

  • Knowledge of Information Technology, Application Development, IT Contracts or Vendor Management
  • Strong written and verbal communication skills
  • Strong interpersonal and relationship building skills
  • Analytical and research ability
  • Bachelor’s Degree in Business, IT or Finance
  • Experience interpreting licensing terms and conditions
  • Experience with ServiceNow/SAM Pro tool use within the ITAM function
  • ITIL and ITAM/IAITAM certifications a plus



Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.