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Customer Service Representative - Group Life Insurance in Minneapolis, MN at Voya

Date Posted: 2/17/2019

Job Snapshot

Job Description

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Profile Summary:

We are searching for multiple Customer Service Representatives to work in Voya's Employee Benefits Contact Center in Downtown Minneapolis, supporting customers with Life Insurance policies.

Profile Description:

  • Promptly responds to customer phone calls and inquiries.  Provides information to participants about various features of specific plans and sends literature as requested. 
  • Escalates more complex questions and records and verifies transactions requested by participants.  Processes requests or forwards to appropriate parties.
  • May be asked to follow up with customers once their issue is resolved.
  • Fields questions about new product and services implementation. 
  • Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies.
  • Provide professional, reliable and prompt service to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task.
  • Complies with all division policies and regulatory requirements. 
  • Other duties as assigned.

Knowledge & Experience:

  • 1+ years of customer service experience
  • BA/BS preferred but not required
  • Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment.
  • Strong verbal and written communication
  • Bi-Lingual (English/Spanish) is a plus
  • Willingness and ability to learn about Voya's Employee Benefits products
  • The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.

#CB

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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