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Call Center Customer Service Representative - All Skill Levels in Tempe, AZ at Voya

Date Posted: 4/12/2019

Job Snapshot

Job Description

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Voya Financial is expanding our footprint in The Grand Canyon State and we are HIRING!

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, World’s Most Ethical Companies by Ethisphere Institute, World’s Most Admired Companies by Fortune magazine, Fortune’s 2018 list of the World’s Most Admired Companies- just to name a few of the reasons why ‘We Are A Different Kind of Company’.

To learn more about our amazing culture, our dedication to local communities, competitive benefit packages and our commitment to our employees visit us at

At Voya, you will have the opportunity to work with plan participants assisting them with achieving their retirement goals. From first time investors just getting started in their 401(k) plan to seasoned investors exercising stock options; you will learn the products and skills needed to assist them all.

We are seeking employees that thrive in a lively and dynamic call center. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. Some positions offer the opportunity to work toward the FINRA Series 6 registration-one of the fantastic opportunities available for this position. If chosen for a licensed or non-licensed opportunity, Voya will provide you with a paid training period which includes a personalized study track, a team of trainers, a dedicated Team Lead and a Team Manager working with you to keep you on track for testing. From there, the sky is the limit with opportunities to expand your skills and talents either within the call center or throughout the company.

We want you on our team – Take the First Step to advancing your career!  Complete an online application and a recruiter will reach out to you to learn more about you and share the details of the position. 

Principle Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm
  • Build trust and confidence with our customers that we are there to help serve their needs and help them reach their retirement goals
  • Take an active role in educating customers about our products and services
  • Assist customers with inquiries about their accounts and retirement goals
  • Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
  • Strive for first call resolution, and take true ownership of customer needs and issues
  • Own your personal development to achieve job proficiency and meet performance goals
  • Other duties as assigned

Knowledge and Experience:

  • Minimum 1 year of customer service experience in a call center or retail environment
  • BA/BS preferred but not required
  • High school diploma, GED or equivalent certification or military experience
  • Must be customer focused, self-motivated and enjoy working in a busy call center environment
  • Strong communication and organizational skills are necessary
  • Experience in the financial services industry is highly desirable but not required


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.